Clear answers, quickly.
Everything you need to know about using VELO and partnering on the platform.
Frequently asked questions
If you don't see your question here, send us a message and we'll respond.
Is VELO safe to use?+
Yes. Food vendors go through verification and hygiene checks, while gas dealers provide safety and operating credentials before onboarding.
Can I schedule deliveries?+
Yes. You can place instant orders or choose a future time for both meals and gas deliveries.
How does VELO make money?+
VELO earns through commissions on orders, delivery fees, and promoted listings for vendors.
Who can become a vendor on VELO?+
Verified food vendors, restaurants, and licensed gas dealers can apply to join the platform.
What areas do you cover?+
VELO launches with a district-by-district rollout to keep delivery fast and service quality consistent, expanding coverage as verified partners onboard.
What happens if there is an issue with my order?+
Support can help resolve order issues, confirm updates, and coordinate next steps with the vendor or dealer.